Ann

1. コミュニティ
2. Support Forum
3. migrating my accout to another email address

Hi Ovees,  Welcome to Box community!It would be advisable to include the new email as a secondary and designate it as the primary email.  The steps for adding or modifying your email address are as...

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• Ann
• 2024年09月30日 18:54
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Storage

Hi Musaed, Welcome to Box Community! This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your email for updates.  Thank you for posting! Bes...

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• Ann
• 2024年09月30日 18:39
• 0 件の投票

1. コミュニティ
2. Support Forum
3. User is not receiving collaboration invitations

Hi Doug, Welcome to Box Community! This would be something Product Support team would like to investigate and may require specific account information. I see you already have an open ticket for thi...

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• Ann
• 2024年09月30日 18:35
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Shared Link User Analytics

Hi Alexander, Welcome to Box community! Only Box admins can check who has viewed a file using a public shared link and that is by running a "User Statistics Report" Thank you for posting!

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• Ann
• 2024年09月30日 18:33
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Cannot install Box Tools

Hi Corrina, Welcome to Box Community! I understand that you have already uninstalled and reinstalled Box Tools. Can you please try one last time? Use the Box Edit cleaner to remove traces of the ap...

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• Ann
• 2024年09月27日 22:33
• 0 件の投票

1. コミュニティ
2. Support Forum
3. サインアップの完了の仕方がわかりません

Hi there, Welcome to the Box Community! This community is primarily intended for English language speakers. If you are able to post your question in English, the community may be better able to ass...

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• Ann
• 2024年09月27日 22:19
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Unable to change the Unshare data

Hi Leticia, Welcome to Box Community! I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye on your email. Thanks for posting! 

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• Ann
• 2024年09月27日 21:25
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Organization Account Deleted - Files Lost

Hi Madison, Welcome to Box Community! I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye on your email. Thanks for posting! 

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• Ann
• 2024年09月27日 21:23
• 0 件の投票

1. コミュニティ
2. Support Forum
3. macOS Sequoia 15.0 - Firewall

Hi Kimberley, Welcome to Box Community! I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye on your email. Thanks for posting! 

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• Ann
• 2024年09月27日 21:22
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Upgrade from Enterprise to Enterprise Plus

Hi Richard, This would be something Billing Support team would like to investigate and may require specific account information. I see you already have an open ticket for this issue and our represe...

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• Ann
• 2024年09月27日 21:20
• 0 件の投票