Ann

1. コミュニティ
2. Support Forum
3. I cannot create a password, signed into Google. I want to upgrade but worried I will not be able to access account

Hi Mark, Welcome to the Box Community! This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your email for updates.  Thank you for posting!

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• Ann
• 2024年09月26日 21:06
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Configure provisioning in EntraID

Hi Ciprian, Welcome to Box Community! I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye on your email. Thanks for posting! 

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• Ann
• 2024年09月26日 21:03
• 0 件の投票

1. コミュニティ
2. Support Forum
3. 2 Factor authentication reset

Hi Irana, Welcome to Box Community! I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye on your email. Thanks for posting! 

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• Ann
• 2024年09月26日 20:59
• 0 件の投票

1. コミュニティ
2. Support Forum
3. "The link for this shared file or folder has been removed or is no longer available."

Hi Kasahara, Welcome to the Box Community! It looks like you are part of an organization that requires their managed users to contact your internal helpdesk or IT team for issues related to Box. Ki...

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• Ann
• 2024年09月26日 20:54
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Full quota appears as used even after deleting a big quantity of files and removing them from trash

Hi, Welcome to Box Community! Please note that the accumulated storage and/or number of files will be updated and may take up to 24 hours to be correct. If the issue remains unresolved after 24 hou...

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• Ann
• 2024年09月26日 19:23
• 0 件の投票

1. コミュニティ
2. Support Forum
3. duplicate account user.

Hi Aizezi, Welcome to the Box Community! This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your email for updates.  Thank you for posting!...

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• Ann
• 2024年08月20日 21:22
• 0 件の投票

1. コミュニティ
2. Support Forum
3. ส่วนประกอบ

Hi there, Welcome to the Box Community! This community is primarily intended for English language speakers. If you are able to post your question in English, the community may be better able to ass...

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• Ann
• 2024年08月20日 20:53
• 0 件の投票

1. コミュニティ
2. Support Forum
3. BOX is randomly making local files offline

Hi Tony, Welcome to Box Community! I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye on your email. Thanks for posting!  Best,Ann

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• Ann
• 2024年08月20日 20:52
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Providing Admin access to others

Hi Calvin, Welcome to Box community! While logged in as your organization's Box account Admin, go to Admin Console > Users and Groups. Click the Managed Users tab. Click your Admin account in the ...

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• Ann
• 2024年08月20日 20:48
• 0 件の投票

1. コミュニティ
2. Support Forum
3. changing email address

Hi Briel, Welcome to Box Community! I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye on your email. Thanks for posting!  Best,Ann

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• Ann
• 2024年08月20日 20:46
• 0 件の投票