Ann

1. コミュニティ
2. Support Forum
3. Usage

Hi Rafael, Welcome to the Box Community! I have run a script that will recount all of the files and how much storage is being used in your account. Sometimes Box caches previous file counts and sto...

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• Ann
• 2024年04月04日 18:45
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Issues with box

Hi Seville, Welcome to the Box Community! This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your email for updates.  Thank you for posting...

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• Ann
• 2024年04月04日 18:42
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Two Factor Authentication setup doesn't work

Hi Rahul, Welcome to the Box Community! Here are some troubleshooting steps to try: 1. Make sure that the browser is up to date2. Clear the browsing history or use a different browser3. Temporary d...

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• Ann
• 2024年04月04日 18:40
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Wrong Storage used amount shown

Hi Damian, Welcome to Box Community! The data storage in your account has been cleared up and it should now display the correct storage space. Thank you for posting! Best,Ann

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• Ann
• 2024年04月04日 18:36
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Syncing deltes file and overrides by another user

Hi Daniel, Welcome to the Box Community! This would be something Product Support team would like to investigate and may require specific account information. I see you already have an open ticket f...

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• Ann
• 2024年04月04日 18:34
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Box crashes and leaves account in unstable state

Hi Rahul, Welcome to the Box Community! I have run a script that will recount all of the files and how much storage is being used in your account. Sometimes Box caches previous file counts and stor...

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• Ann
• 2024年04月04日 17:11
• 0 件の投票

1. コミュニティ
2. Support Forum
3. I can not select the option to share the link with external people

Hi Andres, Welcome to the Box Community! Your Box administrator seems to have disabled the 'People with the link' option. Kindly reach out to your Box Admin or IT team for further assistance on loo...

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• Ann
• 2024年04月04日 17:09
• 0 件の投票

1. コミュニティ
2. Support Forum
3. I deleted all of my files but it still says Box is full?

Hi JP, Welcome to Box Community! The data storage in your account has been cleared up and it should now display the correct storage space. Thank you for posting! Best,Ann

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• Ann
• 2024年04月04日 16:23
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Box keeps disconnecting

Hi Lilian,  Welcome to the Box Community! I recommend that you manually reset Box Drive. Please follow the steps below: Exit Box Drive (if it is running). If necessary, use Task Manager to end the...

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• Ann
• 2024年04月04日 16:21
• 0 件の投票

1. コミュニティ
2. Support Forum
3. You need to have a direct support link for ENTERPRISE customers, not just option post in the community!

Hi Patrick, Welcome to the Box Community! This would be something Product Support team would like to investigate and may require specific account information. I see you already have an open ticket ...

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• Ann
• 2024年04月03日 22:01
• 0 件の投票