Ann

1. コミュニティ
2. Support Forum
3. Storage count

Hi Abdul, Welcome to Box Community! The data storage in your account has been cleared up and it should now display the correct storage space. Thank you for posting! Best,Ann

• コメントを表示
• Ann
• 2024年01月29日 19:31
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Used Space showing incorrect. Low storage space available

Hi Sujith, Welcome to the Box Community! I have run a script that will recount all of the files and how much storage is being used in your account. Sometimes Box caches previous file counts and sto...

• コメントを表示
• Ann
• 2024年01月29日 19:26
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Error Message support request

Hi Topaz,  Welcome to the Box Community! The error will occur if there is another row that requests the full name, email, or other information. To move forward, you need to remove the other row. Le...

• コメントを表示
• Ann
• 2024年01月29日 19:22
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Virus Notification

Hi Steven,  Welcome to the Box Community! It is up to the Enterprise to decide if the threat is valid or not. I recommend leveraging the Alert Summary and Threat Details that appear in alert detail...

• コメントを表示
• Ann
• 2024年01月29日 19:18
• 0 件の投票

1. コミュニティ
2. Support Forum
3. upgrade to personal pro

Hi Alan, Hi ,  Welcome to Box Community! To assist you with your upgrade issue, please contact our billing team directly at billing@box.com. Thanks for posting!  Best,Ann

• コメントを表示
• Ann
• 2024年01月29日 19:06
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Uploading Emails to Box Folder

Hi Kristen,  Welcome to Box Community! Are you referring to "Upload to Box Through Email"? If so, this feature is not available to Starter accounts and Personal accounts. You need to have a  "Busin...

• コメントを表示
• Ann
• 2024年01月15日 22:11
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Storage Usage Or File Count In My Account Is Incorrect

Hi Rita, Welcome to the Box Community! I have run a script that will recount all of the files and how much storage is being used in your account. Sometimes Box caches previous file counts and stora...

• コメントを表示
• Ann
• 2024年01月15日 21:04
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Storage is saying full but there arent many files saved. Needs updating again please.

Hi Leanne, Welcome to the Box Community! I have run a script that will recount all of the files and how much storage is being used in your account. Sometimes Box caches previous file counts and sto...

• コメントを表示
• Ann
• 2024年01月15日 20:15
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Opening Word file in BOX

Hi Pat, Welcome to Box Community! I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye on your email. Thanks for posting!  Best,Ann

• コメントを表示
• Ann
• 2024年01月15日 20:10
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Box Drive not installing on Mac

Hi Michelle, Welcome to Box Community! I recommend that you manually delete traces of Box Drive and then re-install the updated version of the app.  The steps to uninstall are listed below: Mac: Q...

• コメントを表示
• Ann
• 2024年01月15日 20:09
• 0 件の投票