Ann

1. コミュニティ
2. Support Forum
3. Moving folders from one box.com to another box.com

Hi Margaret,  Welcome to Box Community! Let me see what I can do to help! What you did is correct, inviting the new account as collaborator. However, you need to go back to the old account and tran...

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• Ann
• 2023年08月21日 20:38
• 0 件の投票

1. コミュニティ
2. Support Forum
3. DELETED FILES

Hi there,  Welcome to Box Community! Unfortunately, the 14 day grace period to recover permanently deleted files does not apply to Free accounts. We are unable to support file recovery for our Free...

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• Ann
• 2023年08月21日 20:29
• 0 件の投票

1. コミュニティ
2. Support Forum
3. I have 2 Box Accounts with different emails

Hi there,  Welcome to Box Community! Thanks for sharing your question - unfortunately with one computer, you are limited to logging in with one Box account with Box Drive. To switch between account...

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• Ann
• 2023年08月21日 20:24
• 0 件の投票

1. コミュニティ
2. Support Forum
3. My box always shows me full and I have no data on my box

Hi Ahmad, Welcome to Box Community! I've ran the script that will recount all of the files and how much storage is being used in your account, so you should now see the correct storage size availab...

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• Ann
• 2023年08月21日 20:15
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Change admin email

Hi there, Welcome to the Box Community, I'm happy to help! This might require some account specific information, so I've submitted a case to Box Support on your behalf. You should be receiving an e...

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• Ann
• 2023年08月21日 20:11
• 0 件の投票

1. コミュニティ
2. Support Forum
3. A Managed User Can no lounger access Box through their I Phone or IPad

Hi Mat, Welcome to Box Community and I’m here to help! I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye on your email. Thanks for posting!...

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• Ann
• 2023年08月21日 20:08
• 0 件の投票

1. コミュニティ
2. Support Forum
3. I have zero files but box shows 4gb storage used. How?

Hi there,  Welcome to Box Community! I've ran the script that will recount all of the files and how much storage is being used in your account, so you should now see the correct storage size availa...

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• Ann
• 2023年08月21日 20:04
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Oops! We can't seem to find the page you're looking for.

Hi Venkata,  Welcome to Box Community! Let me see what I can do to help! It would be best to reach out to your Box admin or the folder owner and request to be removed as a collaborator and resend t...

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• Ann
• 2023年08月21日 19:52
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Display current version before download

Hi John,  Welcome to Box Community! Our Download center website has the most recent versions of installer for all applications and to keep up-to-date with the latest version, I recommend checking o...

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• Ann
• 2023年08月21日 19:47
• 編集済み
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Box Notes title field bug

Hi Nicholas,  Welcome to the Box Community, I'm happy to help! This would be something our Product Support team would like to investigate with you and may require specific account information.  I'v...

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• Ann
• 2023年08月21日 19:37
• 0 件の投票