Ann

1. コミュニティ
2. Support Forum
3. boxアカウントの再有効化について (Reactivation of a box account)

Hi there,  Welcome to Box community. It appears that your account is activated. Are you trying to upgrade to paid account and getting an error? If so, it would be best to reach out to our billing t...

• コメントを表示
• Ann
• 2025年01月21日 21:43
• 編集済み
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Missing files in various and multiple folders

Hi there,  Welcome to Box community! Please note that you can filter content by items you own, or by items you’ve deleted.  To do this, directly beneath the folder label (Trash), click the Items I ...

• コメントを表示
• Ann
• 2025年01月20日 20:14
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Using Third-Party Solutions to Find Sensitive Information in Box Enterprise+

Hi Jeff, Welcome to Box community. Unfortunately, we do not have third party software to recommend. However, we have the 'Box Shield Malware Deep Scan' feature.  Malware Deep Scan is an additional ...

• コメントを表示
• Ann
• 2025年01月20日 18:34
• 0 件の投票

1. コミュニティ
2. Support Forum
3. HOW TO ROTATE AN IMAGE OR PDF INSIDE OF BOX?

Hi Kelly, Welcome to Box community! The feature you are inquiring is currently not supported in Box. I appreciate your feedback and would highly recommend that you send this directly to our Product...

• コメントを表示
• Ann
• 2024年12月30日 22:48
• 1件の投票

1. コミュニティ
2. Support Forum
3. Insufficient Disc space

Hi Natalie, Welcome to Box community! Are you getting the "insufficient disc space" error in Box Drive? If yes, this behavior would be expected if the space on your machine is limited. Specifically...

• コメントを表示
• Ann
• 2024年12月30日 22:43
• 0 件の投票

1. コミュニティ
2. Support Forum
3. How to open support case after transmitting logs?

Hi Regis, Welcome to Box Community! Please visit support.box.com and make sure to sign in the email address associated with your Box account for you to be able to see the different options for cont...

• コメントを表示
• Ann
• 2024年12月30日 22:19
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Quota exceeded ?

Hi Martin,  Welcome to Box Community! It looks like you're uploading files in a shared folder owned by another user that already reached the limit, reason for the "account storage limit or quota ex...

• コメントを表示
• Ann
• 2024年12月30日 22:09
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Excel will not launch to Desktop

Hi Carol, Welcome to the Box Community! This might require some account specific information, so I've submitted a case to Box Support on your behalf. You should be receiving an email confirmation s...

• コメントを表示
• Ann
• 2024年12月30日 21:21
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Missing few new version files

Hello, Welcome to Box Community! I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye on your email. Thanks for posting!  Best,Ann

• コメントを表示
• Ann
• 2024年12月30日 21:18
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Refund from Trial

Hi Angel, Welcome to Box Community! To assist you with your payment/refund issue, please contact our cancellations team directly at cancel@box.com. Thanks for posting!  Best,Ann

• コメントを表示
• Ann
• 2024年12月30日 21:02
• 0 件の投票