Aira

1. コミュニティ
2. Support Forum
3. Can't access folders I have been invited to

Hi there, Welcome to the Box Community! If you cannot access the file or folder shared to you, one of the reasons is the shared settings. Please have the owner of the folder check how are they shar...

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• Aira
• 2023年02月23日 04:12
• -1件の投票

1. コミュニティ
2. Support Forum
3. Box storage allocation is incorrect

Hi there,  Welcome to the Box Community! Sorry for the issues you experienced with Box! We've cleared up the data storage in your account and things should now be working as expected. Let me know i...

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• Aira
• 2023年02月23日 04:05
• -1件の投票

1. コミュニティ
2. Support Forum
3. I know I have enough storage but can't get help

Hi there,  Welcome to the Box Community!  It looks like you are uploading a file to a collaborated folder which owner reached the allocated storage. You need to contact them directly.  Thanks!

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• Aira
• 2023年02月23日 03:43
• -1件の投票

1. コミュニティ
2. Support Forum
3. No space but there are no files in my box drive

Hi there,  Welcome to the Box Community! I apologize for the inconvenience. I'm going to run a script that will recount all of the files and how much storage is being used in your account. Sometime...

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• Aira
• 2023年02月23日 00:28
• -1件の投票

1. コミュニティ
2. Support Forum
3. Recover files deleted 10 years ago

Hi there,  Welcome to the Box Community! Box stores files and folders you place in the trash for a certain period of time.  That default period is 30 days, although Box administrators of business a...

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• Aira
• 2023年02月23日 00:17
• -1件の投票

1. コミュニティ
2. Support Forum
3. OCR HDs_BN42082, BN42083_issue with notifications emails about new uploads in Box

Hi there,  Welcome to the Box Community!  From what I can see on my end, the email address does not have an account. Please make sure to create an account and try to upload to the folder.  For the ...

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• Aira
• 2023年02月22日 23:59
• -1件の投票

1. コミュニティ
2. Support Forum
3. Older file versions not available

Hi there,  Welcome to the Box Community! This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your email for updates. Thanks!

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• Aira
• 2023年02月22日 23:29
• -1件の投票

1. コミュニティ
2. Support Forum
3. Error

Hi there,  Welcome to the Box Community!  In rare instances Box Drive fails to launch. Manually resetting Box Drive can often resolve this. To reset Box Drive on Windows Exit Box Drive (if it is r...

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• Aira
• 2023年02月22日 23:18
• -1件の投票

1. コミュニティ
2. Support Forum
3. wrong storage size

Hi there, Welcome to the Box Community! Sorry for the issues you experienced with Box! We've cleared up the data storage in your account and things should now be working as expected. Let me know if...

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• Aira
• 2023年02月22日 02:55
• -1件の投票

1. コミュニティ
2. Support Forum
3. files missing

Hi there,  Welcome to the Box Community!  For missing files, please check the following:  Check your Trash folder and search if you can still recover the files. See this article: https://support.b...

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• Aira
• 2023年02月22日 02:19
• -1件の投票