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We invite you to search our extensive self-help information on our Support site or start or join a conversation in our Community.

Please review our list of known issues prior to submitting a support case.

Please ensure your Box account timezone is set correctly so that we may address your request as efficiently as possible. You can set your account timezone here.


For faster service please read:

  • Note: Box will not process SSO setup requests submitted through this form for accounts in the trial stage. These accounts must wait until the trial period has ended to submit a request. Requests submitted prior to that point will not be processed and subsequently closed.
  • Setting up SSO for Box for the first time? Read this first: Setting Up Single Sign On (SSO) for your Enterprise.
  • Already have SSO set up and enabled and need to submit an updated Signing Certificate? Please use this form.

Please review the SSO set up article for help and instructions. If you do not have a consulting package, it may take up to 3 weeks to complete your connection.

事象の再現ステップや発生した日時などの情報をご記入ください。

御社ビジネスへの影響を具体的にご記入ください。優先度の定義についてはこちらを参照してください:  https://support.box.com/hc/ja/articles/360044195493-製品サポートの優先度の定義

Learn more about our priority definitions

こちらのケースに関する更新内容を共有したい場合は、対象のメールアドレスをご記入ください。複数ある場合は、カンマ区切りでご記入ください。

Ex. acme.box.com

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