What is the Box Copilot Connector?
The Box Copilot Connector allows Box and Microsoft customers to index Box data so it appears in Microsoft 365 experiences. By enabling this integration, Microsoft 365 users can discover Box content from Microsoft Search, Microsoft 365 app, or Microsoft copilot. If a user selects a Box search result, they will be directed to that content in Box for further collaboration and capabilities.
How does the Box Copilot Connector work?
Using Box’s APIs, Microsoft Graph will ingest metadata related to Box content including File Name, File Type, Last modified date + user. To enhance the search experience, you have the option to choose if the Box Copilot Connector can also index the contents of your files in addition to the metadata (this option is provided in the enablement form). This option allows Microsoft to query the first ~1-2 pages of your content, along with a thumbnail preview of the file, allowing for a better search result experience. The maximum file size for text data is 4MB.
How does Copilot for Microsoft 365 work with the Box Copilot Connector?
Copilot for Microsoft 365 leverages the Box Copilot Connector by making it easy for users to access, summarize, and learn important details about their Box content. After the Box Copilot Connector has been enabled and your content has been synced, users can leverage Microsoft Copilot in Microsoft Teams, Microsoft365.com, or copilot.microsoft.com and ask questions on Box content to easily derive information.
Does the Box Copilot Connector index all Box content? What are the limits?
No, based on Microsoft’s existing ingestion rates, the Box Copilot Connector will only surface your organization’s most recent content and favorites files (not folders) as opposed to all content within your Box EID. The current limit is 200,000 files per tenant. You will not be able to choose the folders or owners of the content you want to sync. If the limit is exceeded, content that appears most frequently is prioritized. If your tenant does not show 200,000 files indexed, please review the limitations listed here before contacting support.
Is there a way to schedule the syncing process?
Syncing happens automatically and there is currently no option to schedule when a sync should happen.
Is there a way for admins to monitor the connection?
Admins can monitor the connection in the Microsoft 365 Admin Center, by navigating to Settings -> Search & intelligence -> Data sources and clicking on the Box connection. Please note that the Statistics tab is not supported for this connector. You would need to click on the Details tab instead. In addition, the "Last modified by" section is also not supported.
How are permissions handled by the Box Copilot Connector?
Content permissions are fully managed by Box and kept up to date as users are searching within Microsoft. For example, if a user does not have access to a Box file (or was revoked access), that file will not appear as a search result for that user. The integration will perform regular refreshes to ensure both Box and Microsoft are in sync, with Box being the single source of truth for access to content in Box. Each user will also need to have the file in their Favorites or Recents for it to appear for them in Microsoft 365.
Does the Box Copilot Connector require any licensing or cost?
To use the integration, you must have a valid Microsoft Tenant with an existing search quota. To find out more about Microsoft search quotas: https://learn.microsoft.com/en-us/microsoftsearch/licensing
What if a user's email credentials do not match between Box and Microsoft 365?
If a user’s Box email address does not match their User Principal Name (UPN) in Microsoft, you can still utilize the integration by adding a Microsoft email alias that matches the user's Box email address. The Box Copilot Connector will then index content for that user.
Are all file types supported by the Box Copilot Connector?
Metadata of all file types are ingested but content and thumbnail are limited to the 120+ file types supported by Box. A full list of supported file types can be found here.
Can KeySafe customers use the Box Copilot Connector?
If you have enabled KeySafe on your Box content, you can still enable the Box Copilot Connector but the content that is indexed in Microsoft 365 will not be encrypted with Box KeySafe key.
How do I enable the Box Copilot Connector?
To enable the integration, please fill out this form. Someone from Box will reach out to you with onboarding instructions once we receive your request. You can expect to hear back from us by email within three business days after the form has been submitted, however the entire process might take a few weeks to be completed (2-4 weeks). We will keep you updated on the status via email.
If the data is encrypted, what encryption algorithm is used for in-transit, at-rest, and is there encryption in-memory?
Data in transit: Secure tunnel
Data at rest (in Office 365): Encrypted using Office 365 encryption key by default (customer can provide their own encryption key)
Learn more about encryption in Microsoft cloud.
How long will Customer’s indexed Content be retained in Microsoft?
Box adheres to the general Microsoft 365 data retention period. Learn more about this at Data Retention, Deletion, and Destruction in Microsoft 365.