Check out common questions asked about Box for iOS below.
How do I reset my passcode?
I can log into Box.com, but not the Box app.
What files types can be previewed in Box for iOS?
Can I use Box Sync on my mobile device?
Why aren't my files previewing?
What is new about the Box iPad experience?
Can I preview any file type this way?
Who can access the new experience, and on what devices?
How do I get the new experience?
Have any of my files or data been affected by this change?
What should I do if I find a bug in the new experience?
How do I reset my passcode?
Box for iOS gives you the option to set a passcode to your Box account from within the Box App. This is an added level of security on top of your regular username and password.
If you forget your passcode, you can reset it at any point.
- When prompted to enter your passcode, select "log out".
- After logging in with your normal credentials, you can go right to your settings and reset the passcode.
If you are having issues logging on to the Box App, try checking the following items:
- Make sure you are logging into the appropriate login field
- If you have SSO enabled for your account, make sure you are selecting “Use Company Credentials”
- Check with your admin to make sure they are not restricting the app you are trying to access or the number of devices you can access Box from
If you are still unable to log into the app, try to reset your password at Box.com/reset.
What files types can be previewed in Box for iOS?
Box for iOS leverages both Apple and Box's preview technology for viewing files.
Can I use Box Sync on my mobile device?
No, you cannot sync files to your mobile device. Because mobile operating systems like iOS don't reveal the file system to the end user, we've focused on integrating with your existing applications.
Instead of syncing files/folders, we are working with app developers so that you can sync the content of your favorite apps directly to Box. Apps with direct integrations - like GoodReader and DocsToGo - allow you connect directly to your Box account and manage your files from within the app.
Why aren't my files previewing?
Box for iOS currently leverages both Apple and Box's preview technology for viewing files. There are some limitations in how it displays some files which may cause inconsistencies between what you see on Box.com and our iOS app. Often times we see this with heavily formatted spreadsheets or PDF annotations and password protected Office files.
If you are having trouble previewing a file, try opening it in one of our partner apps like CloudOn or GoodReader. These apps have their own previewers and have built-in Box integration.
Box for iPad
What is new about the Box iPad experience?
The file preview screen on iPads now shows the file and related activity (annotations, notifications, and so on) side-by-side when in landscape viewing mode. The information listed in the activity pane and file remain the same. But now they display in a way that makes better use of the larger screen of the iPad.
Can I preview any file type this way?
Not yet. This iPad preview update applies only to documents represented in Box as a PDF. We are adding similar support for previewing Box Notes and images in a future version.
Who can access the new experience, and on what devices?
Anyone who uses Box for iOS or Box for EMM can enjoy this enhanced file preview experience. They just need to run the latest version of the Box for iOS or Box for EMM apps. The new experience automatically displays when you open a file preview on your iPad in landscape mode.
How do I get the new experience?
Simply update your iPad to the latest versions of the Box for iOS and Box for EMM application.
Have any of my files or data been affected by this change?
No. This is a visual change only, and only affecting file previews. It does not affect your underlying content.
What should I do if I find a bug in the new experience?
For additional questions, please submit a request on the Box support site.