Below is a list of known issues the Box Product Support Team is aware of at this time.
For information on our current system status please see our Status Site.
- Web Application
- Admin Tools & Reports
- Desktop Applications: Box Sync / Box Drive / Box Edit and Tools
- Mobile Applications (iOS and Android)
- Integrations
- Box Platform & API
Not seeing your issue listed below? Try searching this site for self-help resources in our knowledge base!
Web Application
Storage and/or File Count Inaccuracies
Read more on this issue and potential causes here.
Email Notifications Settings Change Error
Summary: Users with Viewer, Previewer Uploader, or Viewer Uploader permissions encounter the error "Sorry, there was a problem saving the settings for this folder" when changing their email notification settings for a folder.
Workaround: Refreshing the page after receiving the error saves the notification settings.
Admin Tools & Reports
Admin "Insights" Storage Utilization Inaccuracies
Read more on this issue and potential causes here.
Certain Notifications Not Being Sent or Sent Multiple Times
Read more on this issue and potential causes here.
Box Sync / Box Drive / Box Edit and Tools
- Information on common errors and troubleshooting steps when using Box Sync can be found here.
- Information on general limitations when using Box Drive can be found here.
- Known issues with Box Drive (Windows) can be found here.
- Known issues for Box Drive (Mac) can be found here.
- Information on general limitations when using Box Edit and Tools can be found here.
Box for iOS / Box for Android / Box for EMM
Only 1 File Viewable in Relay Task with Mobile App
When a user is assigned a task containing multiple files in a Relay workflow, they can preview the first file only in the Box mobile app. They can still approve or reject this task in the mobile app, but to preview all of the files, they must use the Box web app.
Integrations
There are no known issues with Box Integration at this time.
Box Platform and API
There are no known issues with the Box Platform and API at this time.