Known Issues with Box Tools – Box Support

This article summarizes some known issues or limitations with Box Tools.

MacOS

Box Tools v4 requires that your browser is able to make HTTP requests. Some browser extensions such as "HTTPS Everywhere", Local-Network-Access, or other applications have options to block HTTP (or unencrypted) requests. If these options are enabled, Box Tools v4 will not function.
Box Tools v4 requires the two most recent OS releases to function.
MacOS 12 (Monterey) users will be unable to use Box Tools v4. Please update to a supported configuration.
Box Tools does not support networks that only allow IPv6.

Box Tools v4 requires that your browser is able to make HTTP requests. Some browser extensions such as "HTTPS Everywhere", Local-Network-Access, or other applications have options to block HTTP (or unencrypted) requests. If these options are enabled, Box Tools v4 will not function.
It's possible to have two copies of Box Tools installed which may cause issues such as files not opening through Box Edit or a missing "Open" button in the Box.com webapp. If a user has the single-user version installed, the machine-wide version may be installed as well and would result in two copies installed. The recommendation is to uninstall the single-user version.
Box Tools does not support networks that only allow IPv6.
Unsupported operating systems and browsers may be unable to use Box Tools v4. Please update to a supported configuration.

When opening a file from the Box webapp, you may receive, "There was a problem completing your request. Please try again". This message can occur when the tool reaches its rate limit during heavy usage. If you receive this message, try again to open the file.
Box Edit does not support linked files. Microsoft Excel may return error messages indicating the file cannot be found, or the source cannot be found, or links in your workbook cannot be updated.