Some Box email notifications may not be delivered, may arrive later than expected, or may be sent more than once.
This is a known issue that Box is actively working to resolve. It is not caused by your account, folder, or notification settings, and there is no Admin Console setting or configuration change that prevents it.
Notification types currently affected
- File comment/mention
- User deleted and content transferred
- Tasks
Notification types with improved reliability
Reliability for the following notification types has improved significantly, and missed, delayed, or duplicate notifications are now much less frequent:
- Download, upload, move, and copy collaboration notifications
- Item deleted by collaborator
Box is continuing to improve reliability for these notification types.
Preview notifications
Preview notifications are currently turned off and are not being sent. Box will update this article if preview notifications become available again.
What you can do
If you are seeing missed, delayed, or duplicate notifications, contact Box Support and include:
- The notification type affected
- The file or folder involved
- The expected recipients
- The approximate date and time of the action that should have triggered the notification
These details allow Box to investigate specific occurrences.