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Login from a third-party app redirects to Files instead of the access permission screen

Issue

When logging in to Box via a third-party app, the process is redirected to Files instead of the access permission screen.

Root Cause

If a third-party app using the Box API does not use the correct OAuth URL (account.box.com/api/oauth2) during authentication, the authentication flow may fail in environments where Box Verified Enterprise is enabled.

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Resolution

As a temporary workaround, you can run the correct authentication flow by manually changing an invalid authentication URL, such as “app.box.com,” to “account.box.com” before performing authentication.

As a permanent solution, request the third-party app developer to use the correct authentication URL.

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