We’ve released a new version of Box Agent for ServiceNow, now available for the download at the ServiceNow Store.
Enhancements
Added Support for Box Classification Labels
Box Agent for ServiceNow now supports Box Classification Labels when accessing files through agent workflows via ServiceNow NowAssist.
When a user prompt references a Box file with a classification label applied, the agent will:
- Detect the presence of a classification label at the file level.
- Inform the user that the content has a classification label and may contain sensitive information.
- Prompt the user for confirmation before proceeding with any agent action.
- Proceed only after the user explicitly confirms that they want to continue.
This behavior applies to both Content Insights and Data Extraction workflows. Learn more about Box classification labels here.
Added Folder Search and File Listing Capabilities
Box Agent for ServiceNow now supports folder search and file discovery capabilities, enabling users to find and explore Box files directly through natural language prompts.
The agent can now:
- List all files within a specified Box folder.
- List all folders accessible to the user.
- List all files accessible to the user across their Box account.
To learn more about Box Agent for ServiceNow, refer to the support documentation here.