Contacting Billing

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Nina Moeller

• October 03, 2022 15:49

Hi,

We mistakenly bought another license to our account and when clicking on "Contact Billing" it takes me to this support page with no place to contact billing. Please cancel and refund the last seat purchased a few minutes ago on our account. Thanks.

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• 

  France

  • October 03, 2022 18:48
  • Edited

  Hi Nina, 

  Welcome to the Box Community, I'm happy to help!

  I understand that you've mistakenly bought another license, and wish to cancel your account. To cancel your account, please follow the steps in this article: Canceling Your Box Account 

  For your refund request, you may email our team at cancel@box.com or submit a support case here with our Billing Team(please make sure to login to your paying Box account to access the option of submitting a ticket)

  Thanks for posting and let us know how else we can help!

  Regards, 

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