Cannot open Box application on Mac

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Nguyen Ngoc Phuong Trang

• October 05, 2022 07:09

Hi,

I have just downloaded Box to install it on my Mac. However, I could not open the application. It kept showing me the notice that there was an issue (See the attached one).

Can anyone help? Thank you very much.

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• 

  France

  • October 05, 2022 17:18

  Hi Nguyen, 

  Welcome to the Box Community, I'm happy to help!

  Have you tried to 'manually reset' your Box Drive yet? If you haven't tried this yet, can you please follow the steps provided in this article to reset your Box Drive:

  • https://support.box.com/hc/en-us/articles/360043697494-Using-Box-Drive-Basics 

  If the issue persists, please reinstall Box Drive from your computer following these articles:

  • Uninstalling Box Drive
  • Installing and Updating Box Drive

  Let us know how it goes and if you have any questions!

  All the Best, 

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