Storage reset

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Alisa Hawkins

• October 14, 2022 07:20
• Edited

Hello - the display says I have used 9.8 GB of my 10GB limit but when I add up all my folders that I own it totals 4.8 GB.

I've seen the article https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect - can someone please reset my storage?

Thank you in advance.

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• 

  France

  • October 14, 2022 19:32
  • Edited

  Hi Alisa, 

  Welcome to the Box Community, I'm happy to help!

  The issue you encounter seems indeed related to what is described in this article: 

  • Storage Usage Or File Count In My Account Is Incorrect

  I've ran the script that will recount all of the files and how much storage is being used in your account, so you should now see the correct storage size available in your Box.

  Feel free to write back in if you have any questions for me!

  Best regards,

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