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Box app not appearing after loging in

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Box User

Hello all,
after logging in desktop app nothing happens 

I can't find the box folder but the app is minimized next to the date and the "open box folder" is dimmed

I tried updating my windows and reinstalling the app even signing out from another device and signing in back again nothing worked

and I cannot access any of the files because the app isn't working

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  • France

    Hi there, 

    Welcome to the Box Community, I'm happy to help!

    Can you please clean uninstall Box Drive from you device and then install the version that can be downloaded on this page?

    If the issue persists, please try turning off your firewall or anti-virus and see if it makes any difference and try connecting to other network.

    Thanks for posting and let us know if you have questions!

    All the Best, 

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  • Box User

    I've tried all the solutions you mentioned but unfortunately, nothing works for me

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