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Box Drive Says I Need To Manually Reset - Still Not Working

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Danielle Moss

I've manually rest as suggested, but I keep getting the error message when I try to restart Box. I sent my logs, but it says I need to open a support case. I have uninstalled Box Drive and reinstalled it. I have restarted my computer. I'm out of ideas. Can someone please tell me how to fix this so I can use Box Drive again?

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  • France
    • Edited

    Hi Danielle, 

    Welcome to the Box Community, I'm happy to help!

    To confirm, did you follow the complete steps provided in this article to manually reset Box Drive on your device?

    If you have but continue experience the same issue, can you please clean uninstall Box Drive from you device and make sure to follow the instructions in this article then install the version that can be downloaded on this page?

    If the problem persists, please let us know what computer are you on and was OS are you running.

    All the Best, 

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