Incorrect storage usage

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Box User

• October 26, 2022 22:59

I have zero files and my storage is empty but it shows 699MB used. Please reset the storage.

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  Box User

  • October 27, 2022 16:55

  Is this not how we raise request to Support? I do not see a place where I can raise my issue. Support team please help me with my issue.

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  France

  • October 27, 2022 20:19

  Hi there, 

  Welcome to the Box Community, I'm happy to help!

  The issue you encounter seems related to what is described in this article: 

  • Storage Usage Or File Count In My Account Is Incorrect

  I've ran the script that will recount all of the files and how much storage is being used in your account, so you should now see the correct storage size available in your Box.

  Feel free to write back in if you have any questions for me!

  Best regards,

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