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Getting a failed to sync message, but the file does get uploaded

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Box User

This problem only started a few weeks ago. When I drop a file in my sync folder, I get a message right away that say that the file failed to sync. However, after a few minutes, the file does get upload to the Box server. What is going on?

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  • France

    Hi there, 

    Welcome to the Box Community, I'm happy to help!

    This issue might due to an unstable network connection. Can you try connecting to a different network to see if the same behavior occur?

    Best Regards, 

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  • Box User

    I only have one network in my house and it’s a wired connection.  I never had this problem in the 4.5 years that I have been living in this house and having the same ISP.  Then a few weeks ago the problem started to happen.  It happens about 95% of the time.  Sounds like a problem with your program.

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