Reset my storage count

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Admn Officegreencare

• November 02, 2022 14:56

Hello Support, 

I have No file neither in the drive nor the trash, but the storage shows almost 8 Gb out of 10. Like in the past, I appreciate if you could run a script to reset the storage count for me. 

Thank you,

Faramarz Ejlali

[personal information--redacted]

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  France

  • November 02, 2022 20:38

  Hi Faramarz, 

  Welcome to the Box Community, I'm happy to help!

  The issue you encounter seems related to what is described in this article: 

  • Storage Usage Or File Count In My Account Is Incorrect

  I've ran the script that will recount all of the files and how much storage is being used in your account, so you should now see the correct storage size available in your Box.

  Feel free to write back in if you have any questions for me!

  Best regards,

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  Box User

  • November 02, 2022 21:09

  France can you run the script with my account too? I'm suffering from the same issue

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  France

  • November 02, 2022 21:24

  Hi there, 

  I went ahead and ran the same script for your account so you should also now see the correct storage usage on you Box.

  Let me know if you have other questions and if there is anything else that I may help you.

  Regards, 

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  Admn Officegreencare

  • November 08, 2022 03:17

  Thank France/ Box support team. I appreciate it.

  Regards,

  Faramarz

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