Reset account 2FA

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Chanikarn Nantananate

• November 03, 2022 05:32

I would like to reset 2FA on an account. Google authenticator was reset and cant be recovered. Pls help

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  France

  • November 03, 2022 20:31

  HI Chanikarn, 

  Welcome to the Box Community, I'm happy to help!

  This might require some account specific information, so I've submitted a case to Box Support on your behalf.

  You should be receiving an email confirmation shortly.

  Kindly check your email for details and updates.

  All the Best, 

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  Chanikarn Nantananate

  • November 04, 2022 06:20

  I havn't received any email yet

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  Chanikarn Nantananate

  • November 06, 2022 06:36

  Any update from support team?

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