Kindly ask you to fix my storage size.

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Box User

• November 04, 2022 10:47

Dear all,

Kindly ask you to fix my storage size.

I twice wrote to support at the web site, but no answer.

Account id 223688243.

Thank you,

Best regards, Andrew

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• 

  France

  • November 04, 2022 18:00

  Hi Andrew, 

  Welcome to the Box Community, I'm happy to help!

  The issue you encounter seems related to what is described in this article: 

  • Storage Usage Or File Count In My Account Is Incorrect

  I've ran the script that will recount all of the files and how much storage is being used in your account, so you should now see the correct storage size available in your Box.

  Feel free to write back in if you have any questions for me!

  Best regards,

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