Storage Limit Reset request

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Eric Lauber

• November 08, 2022 17:27

Hello,

I have 50GB of storage. I hit the limit and recently removed a large amount of content to free up space. My limit in my Account Settings still reports 50GB / 50GB in use. 

I backup from my NAS and get inconsistent errors. Sometimes it reports back that I am at my storage limit (when I shouldn't be at this point) and sometimes it uploads successfully.

Can someone please check and update my current storage limit? Thanks!

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  Дмитрий Тулупов

  • November 08, 2022 20:51

  Hello,

  It also shows the wrong amount of occupied space. The amount stated is larger than it actually is. I don't know how to fix it.

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  France

  • November 09, 2022 14:58

  Hi Everyone, 

  Welcome to the Box Community, I'm happy to help!

  The issue you encounter seems related to what is described in this article: 

  • Storage Usage Or File Count In My Account Is Incorrect

  I've ran the script that will recount all of the files and how much storage is being used both on your accounts, so you should now see the correct storage size available in your Box.

  Feel free to write back in if you have any questions for me!

  Best regards,

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  Дмитрий Тулупов

  • November 09, 2022 17:23

  Thank you very much France.
  Now the data is showing correctly.
  Sincerely,
  Dmitriy.

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