My own file is locked by "Box for Office for Web"

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2 comments

  • Aira

    Hi there,

    Welcome to the Box Community! 

    This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your Inbox for updates. 

    Thanks!

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  • Carolina Jimenez-Marcos

    Update: The solution was to clear the browser history and cookies. That should have been easy to find in a search for this error message, but it was not in FAQs or anywhere. Changing browsers also might have helped.

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