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My own file is locked by "Box for Office for Web"

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Carolina Jimenez-Marcos
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How do I unlock a file that says, "this file is being edited with box for office for web"? It says I'm the one who has it open, but I don't anymore. I've closed all instances of Box and restarted my computer

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5 comments

Date Votes
  • Aira

    Hi there,

    Welcome to the Box Community! 

    This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your Inbox for updates. 

    Thanks!

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  • Carolina Jimenez-Marcos

    Update: The solution was to clear the browser history and cookies. That should have been easy to find in a search for this error message, but it was not in FAQs or anywhere. Changing browsers also might have helped.

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  • Clare Dolan

    I am experiencing the same issue. I am an editor for a file and keep getting the "File locked by BOX for Office for web". Can someone assist?

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  • Sue Michelle Torrey

    Same issue happned to me...Update post here is correct...you need to clear your browser history and cookies.  Sign out of Box...wait about 5 mins and then you will be able to access your file.  What an annoying feature.  :(

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  • Shannon M Justis

    I see that this post started 3 YEARS AGO and this is still a major issue today. I've just spent at least 30 minutes trying to access a file that I have on Box and it keeps getting locked up. I've cleared cache, rebooted, logged in and out...  I can't move it, change the file name, delete it, nothing. So Frustrated!! Uploaded a new version with a different name, and now it's doing it too. Box making Word Online completely useless. I have a meeting coming up and literally don't even know what to do right now... 

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