Account Setting empty, no quota, no profile data

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Eak Inthaphone

• November 16, 2022 08:14

When I login box.com, my quota no information, my profile no data, account setting empty, i don't know why i can't see any information in my account, so how to fix this issue ?

Account setting

 

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  France

  • November 16, 2022 15:35

  Hi Eak, 

  Welcome to the Box Community!

  I understand you encountered an issue with the missing account details upon logging in to your Box account, I'm happy to help.

  To resolve this issue, can you please follow the below troubleshooting tips:

  • Please ensure your web browser is the latest version.
  • Try clearing your browser's cache. If this does not resolve your issue please proceed to the next step.
  • Try different browser such as Internet Explorer, Safari, Firefox or Chrome or use incognito mode.
  • Try disabling plugins/ extensions from your browser.

  Let us know how it goes and if you have questions!

  All the Best, 

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  Eak Inthaphone

  • November 22, 2022 04:04

  Dear France

  Thank you very much for your suggestions

  I've tried all, but still not working

  We have three accounts have the same problem, I don't know why? 

   

  I tried to click on Go to All Files then it opens new windows, I input my number, it didn't send any message to me, it looks like not working

  (few month ago, it it worked well) 

  please help

  

  

   

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  Eak Inthaphone

  • November 28, 2022 08:24
  • Edited

  I see notification someone share me the files in the box, but I can't see anything in my folder

  My box quota not show anything,..... how can I do ?????

  Please check for me

  

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