Space not reclaimed after deleting files

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Box User

• November 18, 2022 01:47

i deleted all files and folders and show i have 8.6GB used

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  Mohit Mangla

  • November 18, 2022 10:54

  Encountering the same issue.

  @Box team: please look into the issue or guide how to raise a ticket

  thanks

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  France

  • November 18, 2022 14:52

  Hi Everyone, 

  Welcome to the Box Community, I'm happy to help!

  The issue you encounter seems related to what is described in this article: 

  • Storage Usage Or File Count In My Account Is Incorrect

  I've ran the script that will recount all of the files and how much storage is being used in your respective accounts, so you should now see the correct storage size available in your Box.

  Feel free to write back in if you have any questions for me!

  Best regards,

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