Welcome to the new Box Support website. Check out all the details here on what’s changed.

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  • France

    Hi Japtegh, 

    Welcome to the Box Community, I'm happy to help!

    This would be something our Support team would like to investigate with you and may require specific account information.  

    It seems you already have an open ticket for this issue with our support department, please continue working with them and check your email for updates.

    All the Best, 

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