Cannot Change Payment Info

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Clifton Chong

November 28, 2022 09:22

Hi Team,

I need to update my payment card info to make payment but the system doe snot accept my new card.

Please help. Thanks

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AJ

November 28, 2022 13:33
Hi Clifton,

Welcome to the Box Community! I'm happy to help.

I'm sorry to hear about the trouble on submitting your payment information.

Please send an email to billing@box.com and one our billing representatives will reach out to you to help look in this. You may also include the exact error message or a screenshot of the error that you encounter to help the team investigate this for you.

You may want to check this article from our Box Product Support about "Payment Methods Accepted by Box".

https://support.box.com/hc/en-us/articles/360043694254-Updating-your-Credit-Card-Information

https://support.box.com/hc/en-us/articles/360044193453-Payment-Methods-Accepted-by-Box

Best,
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