2FA

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Chung An

• November 30, 2022 23:50

My boss is unable to access his Box account since he doesn't remember his 2FA.  We've tried to get it reset but customer service keeps asking the last time he uploaded anything to the account or some other impossible questions.  Can someone please help?

Thank you

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  Aira

  • December 01, 2022 04:19

  Hi there, 

  Welcome to the Box Community!

  I would suggest to let the owner of the account reach out to us directly so we can assist further. 

  Thanks! 

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