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Box Windows Program Unresponsive After Windows Update

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  • France

    Hi Jesse,

    Welcome to the Box Community, I'm happy to help!

    Can you please do a clean uninstall of Box Drive to remove traces of the old installation from your Windows computer by following the steps provided in this article: https://support.box.com/hc/en-us/articles/360044196293-Uninstalling-Box-Drive

    Afterwards, please install the latest version of Box Drive you can download from this page: https://www.box.com/resources/downloads 

    Let us know how it goes and if you have questions!

    All the Best, 

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  • Jesse Thomas

    We uninstalled the KB updates and Box works fine now. When it comes time to update the device again we will keep this in mind and reengage support if we continue to have problems. 

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