Please run script to fix storage on my account

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Evan Peck

• December 02, 2022 13:32

Dear Box Support,

Hello.  Can you please run the script on my account that gets an updated measurement of the storage being used?  It's counting previously-deleted files against my limit.  Thank you!

Evan

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  France

  • December 02, 2022 14:38

  Hi Evan, 

  Welcome to the Box Community, I'm happy to help!

  The issue you encounter seems related to what is described in this article: 

  • Storage Usage Or File Count In My Account Is Incorrect

  I've ran the script that will recount all of the files and how much storage is being used in your account, so you should now see the correct storage size available in your Box.

  Feel free to write back in if you have any questions for me!

  Best regards,

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  Evan Peck

  • December 02, 2022 14:50

  France,

  Fantastic, thank you!

  Evan

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