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Incorrect Storage (Script to correct)

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Eric Scholz

On a support page, it's outlined that someone from box support can run a script to correct the inaccurate storage usage numbers on my account. However, there's no way to directly contact a member of the support team. What can I do? How can I actually get a hold of someone?

 

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  • France
    • Edited

    Hi Eric,

    Welcome to the Box Community, I'm happy to help!

    The issue you encounter seems related to what is described in this article:

    I've ran the script that will recount all of the files and how much storage is being used in your account, so you should now see the correct storage size available in your Box.

    Feel free to write back in if you have any questions for me!

    Best regards,

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  • Eric Scholz

    France,

    Thanks so much for handling that for me. In the future, is there a way to have this done without creating a forum post?

    Cheers,

    Eric

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  • Jamey Gadoury

    France & Box Team - I have the same issue. Trying to sync an 8.0 GB folder from my MacBook air, and it does not sync files, saying I'm out of storage...even though this is under my storage limit. 

    Anything you can do to help? 


    Thank you,

     

    Jamey

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