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Broken Link for Changing Email Address

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  • France

    Hi Amanda, 

    Welcome to the Box Community, I'm happy to help!

    I understand you are having issue changing your account's Primary email.

    Have you tried to logout and relogin to your Box account to see if the changes you may was applied? If you haven't yet, could you try this first and let us know how it goes? I would also suggest to try these basic browser tips to make sure that every angle is checked:

    Let me know how it goes and if you have questions!


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  • Amanda Lengyel

    I tried all of these things, and resent the link again to myself, and nothing. It will not work. When I try to log in with the new primary email, it indicates my credentials are not valid. I attempt to reset the password, and I never receive an email to the new email I set up, and I do not have access to the previous email.

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