Contacting support

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    Aira

    Hi there,

    Welcome to the Box Community!

    I apologize for the inconvenience, but for your type of account, we can only provide support via this forum. 

    As per checking, it looks like you already reached the storage limit allocated to your account. We've cleared up the data storage in your account and things should now be working as expected. Please see this article as to why this issue happens: https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

    Let me know if you have any further questions.

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