Storage Problem
Answered
https://support.box.com/hc/en-us/community/posts/10386792578067-Storage-reset
Box Support is able to run a script for specific end-users’ accounts to fix the data inaccuracy issues around user storage size, folder size, and file counts
Please help to run the script for my account. Thank you.
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Official comment
Hi there,
Welcome to the Box Community!
We've cleared up the data storage in your account and things should now be working as expected.
Let me know if you have any further questions.
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