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Please Run Script to fix Storage Data Inaccuracy

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Box User

Google has pointed me to this link numerous times. I should be at 305 MB of data but my account shows 7.4GB is being used. Please run the magic script. Thanks!

https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

Box Support is able to run a script for specific end-users’ accounts to fix the data inaccuracy issues around user storage size, folder size, and file counts. Please note that while the issue may be fixed, we are unable to guarantee that the account will not be affected by the issue again - particularly for users with massive amounts of content.

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  • Official comment
    Aira

    Hi there, 

    Welcome to the Box Community! 

     We've cleared up the data storage in your account and things should now be working as expected.

    Let me know if you have any further questions.

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  • Box User

    Thanks so much! The numbers are showing correctly now.

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