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Box drive not available offline

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Maurice Bamford

I have Box drive set up so that a number of folders are available offline. This works perfectly if on start-up the box drive connects via the internet and I log into Box.  If there is no internet then the offline Box folder is not available. 

 

Somewhere along the line in the last week or two, when I start up the laptop and Box Drive is starting up, it asks for Box username and password to login, and if there is no internet then I can't login and the Box Drive folder on windows explorer isn't available, abd thus the files to be available offline can't be seen.

I am running Windows 10 with the most recent Box Drive. Can anyone throw any light on this problem?

 

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  • France

    Hi Maurice

    Welcome to the Box Community, I'm happy to help!

    Have you recently updated or made changes with your OS? It sounds like not an issue with the Box Drive's offline feature but instead, staying logged in to Box Drive app.

    Try a fresh uninstall/reinstall for Box Drive as starting from a blank slate I suspect will help. These articles outline exactly how to do this and please make sure you follow the steps carefully:

    Let us know how it goes and if you have questions!

    All the Best, 

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