2FA Problem in Pakistan

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Sohail Anjum

• December 22, 2022 20:27

Hello,

I am facing issue to setup 2FA 2 step verification  via SMS option in Pakistan, my cell is working, but i am receiving message,

The phone number you enter is invalid.

I tried all option with country code and without but same issue is coming.

My Box Email Address = [personal information--redacted]

My Box Cell # [personal information--redacted]

Kindly help.

Thanks 

Sohail Anjum

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• 

  France

  • December 22, 2022 21:11

  Hi Sohail, 

  Welcome to the Box Community, I'm happy to help!

  Please make sure to follow the steps in this article on setting up 2 FA with SMS: https://support.box.com/hc/en-us/articles/360043697154-Multi-Factor-Authentication-Set-Up-for-Your-Account

  Also, make sure to choose the correct country you are in and enter your complete phone number (no spaces or special character) on the required field and click 'Continue', and a confirmation code will be sent to the phone number you entered.

  Thanks for reaching out and let us know how else we can help!

  Best,

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  Sohail Anjum

  • December 22, 2022 22:27

  Hi,

  Yes, follow the same steps and also selecting the correct country code and entering the complete phone number but getting the same message.

  Thanks

  Sohail Anjum

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  France

  • December 22, 2022 22:52

  Hi Sohail, 

  Can you try these tips and see if it helps?

  • Please ensure your web browser is the latest version.
  • Try clearing your browser's cache. If this does not resolve your issue please proceed to the next step.
  • Try different browser such as Internet Explorer, Safari, Firefox or Chrome or use incognito mode.
  • Try disabling plugins/ extensions from your browser.

  Some of the related issues that we encounter has to do with spaces or special character (such as using the dash symbol) being entered on the required field so you want to make sure to enter your complete phone number with no spaces or special character. 

  Hope this helps!

  All the Best, 

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• 

  Sohail Anjum

  • December 23, 2022 15:06

  Hi,

  Still not work, getting this error  

   

  

   

  Thanks 

  Sohail Anjum

   

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• 

  Sohail Anjum

  • December 23, 2022 16:26

  Hi,

  Can you reset my account setting as disable 2FA verification so that at least can use my account?

  My Box Email Address = [personal information--redacted]

  Thanks 

  Sohail Anjum

   

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• 

  France

  • December 27, 2022 16:12

  Hi Sohail, 

  This might require some account specific information, so I've submitted a case to Box Support on your behalf.

  You should be receiving an email confirmation shortly. Kindly check your email for details and updates.

  Best Regards, 

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