Not Showing Up On Other Devices

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December 28, 2022 17:04

I save a file on iPhone, but when I open Box on Mac the saved doc is not there. I am logged into the same account on both devices. This is also the case for vice versa saved on Mac and not showing up on iPhone. It will eventually show up, but can be days later.

Thank you

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AJ

December 30, 2022 11:32

Edited
Hi Phillip,

Welcome to the Box Community! I'm happy to help.

Are you using the Box for iOS app or the browser web app? Have you tried refreshing the page after the changes made?

Have you checked this article from our Box Product Support page?

https://support.box.com/hc/en-us/articles/360043697574-Making-Content-Available-Offline

https://support.box.com/hc/en-us/articles/360043690954-Box-for-iOS-Marked-for-Offline-Items-Prompt-To-Update

Best,
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