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All files deleted, even from trash. but still 23 GB in use?

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kcjens

I deleted all files from my account and wanted to start fresh,  I also deleted everything from trash. 
But even after 24 hours, I still get the information, that 23 GB of space are in use. How can that be and who could "reset" this? or how can I access these "hidden files"?

I found some articles refering to a script Box Support could run. If this helps - please do so. Thank you very much

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  • AJ

    Hi Kcjens,

    Welcome to the Box Community! I'm happy to help.

    I ran a script to fix the file size count in your used storage and should be seeing the right file size count.

    You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).

    You can also check this article from our Box Support page about "Storage".

    https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

    Box Support is able to run a script for specific end-users’ accounts to fix the data inaccuracy issues around user storage size, folder size, and file counts. Please note that while the issue may be fixed, we are unable to guarantee that the account will not be affected by the issue again - particularly for users with massive amounts of content.

    Best,

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  • Box User
    • Edited

    hello

    my account ka04@uuviet.net had same issue, please help to fix

    Thanks

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  • Terry Lowenthal

    I have this issue. Added files and folders to the Trash. Then deleted them from the Trash. Amount of GB of storage is not going down. Please help.

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