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2FA is broken

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Marie Williams

I wanted to upgrade my 2FA from SMS to an authenticator app, so removed the SMS so I could get set up with a QR code. Now I am unable to set up any 2FA. The QR code load box hangs and doesn't generate anything, and when I try to set up SMS or email I get failure messages. Please help!

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  • Aira

    Hi there,

    Welcome to the Box Community! 

    This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your Inbox for updates.

    Thanks! 

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  • Raja Mukerji

    +1 same issue here.

     

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  • Raja Mukerji

    Update: closing all tabs, clearing out cookies and restarting the browser solved this. Feels like a session cookie issue.

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