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Lost my data

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TS Kim

I have 17.0 GB / 50.0 GB in the left bottome information bar, however I could'nt find any file in dashboard. Also, I check my tresh folder and there is no files. 

Could you help me? 

Many thanks in advance

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  • TS Kim

    Current status box sync logs image 
    Sorry, it's Korean 

    Total 28 files & folders 

    If difficult to upload in my previous folder, please inform me how to download files. 

    Thank you very much in advance. 


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  • AJ

    Hi TS Kim,

    Welcome to the Box Community! I'm happy to help.

    I ran a script to fix the file size count in your used storage and should be seeing the right file size count.

    You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).

    You can also check this article from our Box Support page about "Storage".

    https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

    Box Support is able to run a script for specific end-users’ accounts to fix the data inaccuracy issues around user storage size, folder size, and file counts. Please note that while the issue may be fixed, we are unable to guarantee that the account will not be affected by the issue again - particularly for users with massive amounts of content.

    As far as downloading folders is concerned. There are no owned folder or shared folder in the account.

    May I know if these folders are in your local storage or from a Box app? 

    Best,

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