Downloading Files

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Thomas Staley

• January 10, 2023 16:04

I am not seeing the option to download files that are available in Box. Is anyone else having these issues?

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  France

  • January 10, 2023 19:41

  Hi Thomas, 

  Welcome to the Box Community, I'm happy to help!

  If you are encountering problems downloading files from your Box account, we recommend you try:

  • Updating your browser to the latest version
  • Clearing your browser's cache
  • Using Box with an alternate browser, computer or network
  • Temporarily disabling any internet security/firewall programs to test whether they conflict with Box (note: you may need clearance/assistance from your organization’s IT department/helpdesk to do this)
  • Disabling any plugins on your browser

  More tips can be found in this article: https://support.box.com/hc/en-us/articles/360044196153-Common-Issues-with-Downloading-Files

  Thanks for posting and let us know how else we can help!

  Regards,

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