Can't see box folders in Finder on Mac

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Lily O'Hara

• January 10, 2023 18:46

I've been invited to edit a folder on Box, which I can't find in Finder on my Mac. It's very frustrating! I think it's because I'm logged in on another account on Box maybe? It's also very nebulous how I login and out of different accounts on my mac???

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  Aira

  • January 10, 2023 23:12

  Hi there, 

  Welcome to the Box Community!

  For me to check, may I please have the following: 

  • What Box app are you using? Is it Box Sync or Box Drive?
  • Does it show any error message?

  If Box Drive or Box Sync is not yet installed, please see article below on how to install them: 

  Box Drive: https://support.box.com/hc/en-us/articles/360043697474-Installing-and-Updating-Box-Drive

  Box Sync: https://support.box.com/hc/en-us/articles/360043697194-Installing-Box-Sync

  Thanks!

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