if we update account type, would it be possible to output past access log ?

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山田 桐汰

• January 19, 2023 06:19

We are currently using a personal pro account, but if we update our account type, would it be possible to output past access log data?

https://support.box.com/hc/en-us/articles/360043696534-Running-Reports#seclogs

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  France

  • January 19, 2023 21:37

  Hi there, 

  Welcome to the Box Community, I'm happy to help!

  Please be advised that Box reports are NOT retroactive. If you were to upgrade an account that did not have reports at the time of the incident (Personal or Starter accounts), reports would begin tracking actions on the day you upgraded. This means you will not be able to run a report for actions/dates prior to the upgrade.

  Thanks for reaching out and let us know how else we can help!

  Regards, 

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  Box User

  • January 20, 2023 03:48

  Noted with thanks.

  This means you will not be able to run a report for actions/dates prior to the upgrade.

  Regards,

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  France

  • January 20, 2023 17:40

  You're welcome!

  I'm glad we can help address your question.

  Again, thanks for posting in the community and feel free to post again if you have other question.

  Best Regards, 

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