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Invite not showing up after clicking accept through email

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Danielle West

Hi! I created a new box account through my gmail and am trying to accept an invite through that email. I have received the invitation multiple times, and every time I click accept, it opens Box but there is no sign of the folder. I have checked that I am logged in through that same email, and that the sender has the right email address, which they do since I get every invitation email and can click accept, the folder just does not show up anywhere. On their end, it says the invitation is still pending. In Box, there is no notification or sign of any invite. I do not get an error message either when I accept the invite, so I am not sure what is wrong. Any help to fix would be appreciated!

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4 comments

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  • France

    Hi Danielle, 

    Welcome to the Box Community, I'm happy to help!

    If you are having trouble accessing a folder that has been shared with you, please verify that you are signed in to the same Box account that the collaboration invite was sent to. The email the invitation was sent to must be exactly the same as the email address linked to your Box account.

    Please confirm with the inviter to check for possible typo error on the email that they invited to that folder. 

    For more tips, please take a look at this article: https://support.box.com/hc/en-us/articles/360043693194-Unable-to-Access-Content-User-Signed-into-Wrong-Account

    Hope that helps!

    Regards, 

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  • Danielle West

    Hi! 

    Thank you for the response! I triple checked with the sender and saw no typos with the email, and it does match the email I am signed in to on Box. Do you know what else I should do? Or how to open a case with the user service team like the article suggests? 

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  • France

    Hi Danielle, 

    Can you ask the sender to remove you from the collaborative folder and then invite you again and see if that helps?

    Opening a case in Product Support is only available to our paid subscribers but we'd love to help and continue assisting you here.

    Best, 

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  • Adam Wooldridge

    I get the same problem and there doesn't appear to be a solution which is maddening

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